Terms & Conditions

Agreement Terms

Welcome to Decokrafts.com, the Kanika Impex e-commerce portal. Website developed, maintained and owned by (Kanika Impex). All information displayed and transmitted on the website is protected by copyright and other intellectual property laws. This page contains the terms and conditions of the online service provided to the user, and  the user agrees to and accepts these terms and conditions by using the service, regardless of whether the user is  a registered user of the service. Therefore, users should read it carefully.


Decokrafts offers a free email subscription where buyers can access updates on  new collections and enjoy exclusive discounts. The Company reserves the right to change, edit and introduce new services at any time, including fees. Unless otherwise specified, all fees must be  in Indian Rupees and the user is solely responsible for complying with all applicable laws for payment to the Company.

Eligibility to use Service

Any person who can enter into a binding agreement with the seller may use this service in accordance with this agreement and all national, national and international laws, rules and regulations. Minors,  insolvents and other similar persons may not  use the Site. Those under the age of 18 must not register as a user of the website and must not trade or use the website. The use or operation of the website must be done by a legal representative or a parent if a minor wants to use the service. The company reserves the right to terminate membership or deny access to the website if it is determined that the user is a minor or other “incapable of entering into a contract”. We do not use our products or services for any illegal or unauthorized purpose, and we do not violate any law. In case of violation  of the terms and conditions, the service will be terminated immediately.

Registered users are responsible for maintaining the confidentiality of their user ID and password. You are solely responsible for what happens with your username and password. Users agree to provide accurate, truthful, up-to-date and complete information about themselves on the Site. If any information is found to be inaccurate, inaccurate, incomplete or inconsistent with the website, the company reserves the right to suspend, terminate or block the user's access to the website.

User Content:

Users agree not to engage in any of the prohibited activities listed below. (ii) interfere with or  compromise the  integrity or security of the system or attempt to decrypt or decrypt any transmission to or from the server running the Service; (iii) impose or may impose  an unreasonable or disproportionately large load on our infrastructure in our sole discretion; (iv) download invalid data, viruses, worms or other software agents through the Service; (v) collect or collect any personal information from the Service, including your account name; (vi) use the Services for any commercial purpose (vii) impersonate or otherwise misrepresent, commit fraud, or conceal or attempt to conceal your identity with any natural or legal entity of yours; (viii) use the Services; interference with normal operation; (ix) use any technology or means other than those provided or permitted by the Service to  access  the Service Content; or (xi) decompile, reverse engineer or otherwise attempt to obtain the source code of the Service, or circumvent any measures that may be used to restrict or enforce restrictions on use of the Service or Content.

We may change the Service, stop providing the Service or features of the Service (to you or in general), or restrict your use of the Service, without prior notice. We may, in our sole discretion, permanently or temporarily terminate or suspend your access to the Services for any reason, including without notice or liability to Seller,  including if  you breach any provision of this Agreement. If this Agreement is terminated or you access  the Services for any reason or no reason, you will continue to be bound by the terms of this Agreement, which in essence will survive termination, including but not limited to: Title Terms, Disclaimer Warranty, Refunds and Limitation of Liability.

Users agree not to post content that: (ii) risk of  other loss or damage to persons or property; (iii) attempt to harm or exploit children by displaying inappropriate content; (iv) may constitute or contribute to a crime; (v) contains  information or content that is considered unlawful, harmful, offensive, offensive, defamatory, infringing, infringing on privacy or publicity rights, harassing, insulting, defamatory, threatening, obscene, pornographic or other unwanted means; . (vi) contain any illegal information or content (including but not limited to disclosure of inside information); (vii) contains  information or content that the user is not authorized to provide under  law; or (viii) contain information or content that is inaccurate and out of date. User agrees that any posted User Content will not and will not violate any rights of any third party, including, but not limited to, intellectual property rights (as defined below) or privacy rights. Seller reserves the right, but is not obligated, to reject and/or remove  User Content that  violates these terms in Seller's sole discretion.

Decokrafts does not guarantee that any content will be  available on the website and the company reserves the right to remove, edit or modify the content at any time for any reason without prior notice.

Products & Description:

The Company does not warrant/approve or approve and assumes no responsibility in connection with that any content on the Website will be accurate, complete, reliable, current or error-free. This site is provided for general informational purposes only and  the content of this site is at your own risk.

Users/Members/Purchasers hereby indemnify all persons, directors, employees, employees, contractors, partners, agents and all other persons associated with the Company from claims and actions of any kind, and Company hereby refrains from any limited, revocable and non-transferable use provide. Use the site and  content only for the purpose of using the service,  not for  commercial purposes. In case of violation, the license will be revoked without prior notice to the user.

Buyer/User agrees independently with Company as to methods and terms  of delivery, payment, insurance, etc. Incorrect prices, promotions, offers, shipping costs, delivery times and availability of any product on the site may be relevant. Technical problems, typographical errors, inaccuracies or omissions. In such cases, the Company may change, modify, modify, update or cancel the order without  prior notice. Also, the prices shown are subject to change without  notice.

While we make every effort to display the actual colors and images of our products as accurately as possible, we cannot guarantee that all computers used by our customers will be displayed.


All product listings are subject to change at any time, so the Company reserves the right to discontinue products at any time. In addition, the Company does not warrant that the quality of the services, information or  other materials purchased will meet the customer's expectations.

Order Policy:

Any order will not be accepted until the customer sends you shipping information. The Company reserves the right to accept or reject any order or  part of an order for any reason. The Company may require additional information before accepting your order. And if the buyer receives a smaller quantity or does not receive all of the products ordered, the credit amount will be provided via the original payment method.


The company takes the integrity and security of your personal information seriously. However, we cannot guarantee that unauthorized third parties cannot circumvent our security measures or use your personal information for inappropriate purposes. You acknowledge that you provide  personal information at your own risk.

Identification of the copyrighted work that you claim has been infringed;

Information reasonably sufficient for the seller to contact you, such as your address, phone number and email address.

A statement under penalty of perjury that the above information is correct and that you are the copyright owner or are authorized to act on the owner's behalf is under penalty of perjury. For repeat infringers, the infringing material will be removed from the system and user access to the Services will be terminated.

The Service And Any Product Or Service You Purchase Through The Service (“Product”) Are Provided On An "As Is" And "As Available" Basis. Use Of The Service Is At Your Own Risk. To The Maximum Extent Permitted By Applicable Law, The Service And The Products Are Provided Without Warranties Of Any Kind, Whether Express Or Implied, Including, But Not Limited To, Implied Warranties Of Merchantability, Fitness For A Particular Purpose, Or Non-Infringement.

Intellectual Property Rights :

You acknowledge and agree that all copyright, designs, the "look and feel" of the Site, trademarks and all other intellectual property and material rights relating to the Content and the Services as herein described, including but not limited to the Decokrafts Software and all HTML and other code contained in this Site, shall remain at all times vested in Decokrafts and/or are the property of their respective owners. All such Content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Site and the Services are protected by state laws, common laws and regulations and international treaty provisions. You are permitted to use the Content only as expressly authorized by Decokrafts and/or its third party licensors. Any reproduction or redistribution of the above-listed Content is prohibited and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law. Without limiting the foregoing, copying and use of the above-listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited.

Limitation of Liability:

The company does not guarantee, represent or warrant that the use of our service will be uninterrupted, timely, secure or error-free. The company does not warrant that the results that may be obtained from the use of the service will be accurate or reliable. The user agrees that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to the user.

The user agrees that use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall the company, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers or service providers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Governing Law and Change in Terms and Conditions:

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Indian constitution.

The current version of the Terms and Conditions can be reviewed at any time at this page. The company reserves the right, at its sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to the website. It is the user`s responsibility to check the website periodically for changes. The user`s continued use of or access to our website following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

Returns & Replacement:

Returns and Replacements are simple with us.

Our QC department constantly strives to provide exceptional product experience with the utmost attention to details by carefully inspecting the order before shipping since our products are handcrafted, hand finished and curated by the artisans of India, variations are acceptable as a norm as crafting and finish are done by hand to add uniqueness. Differences in color, shading, texture, shape, and grain are inherent in hand made products. No two handcrafted items are exactly alike so that every single one is one of a kind. However, if it still does not suit your preference, we offer easy returns and replacements.

In case, you receive a damaged product please contact us within three days of receipt. Mail us the photographs with the order number at info@decokrafts.com After assessing the damage, our support team reverts within 24 hours. A reverse pickup is arranged to collect the product. If you are still not satisfied with the product, you can directly contact us through email or phone at 8588854083 .


An order can be canceled at any time before delivery by making a cancellation request through an email or a call. The amount will get refunded in 5-7 working days in the original mode of payment. Products can also be returned at the time of delivery if you are not satisfied.

Return Instructions:

Only unused products are returnable in the original state as received and in the same packaging.

All products can be returned within 7 days from the date of delivery.

Products purchased on sale or under any promotional offer or discounted scheme cannot be exchanged or returned.

Kindly, write to us the reason for your return at info@decokrafts.com along with the order number.

Payments and Transactions:

Transaction Price and all commercial terms such as Delivery, Dispatch of products and/or services are as per principal to principal bipartite contractual obligations between Buyer and us and payment facility are merely used by the Buyer and Company to facilitate the completion of the Transaction. Use of the payment facility shall not render Company liable or responsible for the non-delivery, non-receipt, non-payment, damage, breach of representations and warranties, non-provision of after sales or warranty services or fraud as regards the products and /or services listed on Company`s Website.

You have specifically authorized Company or its service providers to collect, process, facilitate and remit payments and/or the Transaction Price electronically or through Cash on Delivery to and from other Users in respect of transactions through Payment Facility. Your relationship with Company is on a principal to principal basis and by accepting these Terms of Use you agree.

You understand, accept and agree that the payment facility provided by Company is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, receiving payment through Cash On Delivery, collection, and remittance facility for the Transactions on the Company Website using the existing authorized banking infrastructure and Credit Card payment gateway networks. Further, by providing Payment Facility, Company is neither acting as trustees nor acting in a fiduciary capacity with respect to the Transaction or the Transaction Price.


You, as a Buyer, understand that upon initiating a Transaction You are entering into a legally binding and enforceable contract with the Company to purchase the products and /or services from the Company using the Payment Facility, and you shall pay the Transaction Price through Your Issuing Bank to the Company using Payment Facility.

You, as a Buyer, may agree with the Company through electronic communication and electronic records and using the automated features as may be provided by Payment Facility on any extension/increase in the Dispatch and/or Delivery time and the Transaction shall stand amended to such extent. Any such extension/increase of Dispatch / Delivery time or subsequent notation/variation of the Transaction should be in compliance with Payment Facility Rules and Policies.

You, as a Buyer, shall electronically notify Payment Facility using the appropriate Company Website features immediately upon Delivery or non Delivery within the time period as provided in Policies. Non-notification by You of Delivery or non Delivery within the time period specified in the Policies shall be construed as a deemed Delivery in respect of that Transaction. In case of Cash on Delivery transactions, Buyer is required to confirm the receipt of products or services to mark the order completed.

You, as a Buyer, shall be entitled to claim a refund of the Transaction Price (as your sole and exclusive remedy) in case you receive damaged goods, within 30 days. In case you do not raise a refund claim using Website features within the stipulated time than this would make you ineligible for a refund.

You, as a Buyer, understand that the Payment Facility may not be available in full or in part for certain category of products and/or services and/or Transactions as mentioned in the Policies and hence you may not be entitled to a refund in respect of the Transactions for those products and /or services.

Except for Cash on the Delivery transaction, refund, if any, shall be made at the same Issuing Bank from where Transaction Price was received.

For Cash on Delivery transactions, refunds, if any, will be made via cheque or a demand draft in favor of the Buyer (As per registration details provided by the user).

Refund shall be made in Indian Rupees only and shall be equivalent to the Transaction Price received in Indian Rupees.

For electronic payments, a refund shall be made through payment facility using NEFT / RTGS or any other online banking / electronic funds transfer system approved by Reserve Bank India (RBI).

Refund shall be conditional and shall be with recourse available to Company in case of any misuse by Buyer.

Refund shall be subject to Buyer complying with Policies.

  1. Company reserves the right to impose limits on the number of Transactions or Transaction Price which Company may receive from on an individual Valid Credit/Debit/ Cash Card / Valid Bank Account/ and such other infrastructure or any other financial instrument directly or indirectly through payment aggregator or through any such facility authorized by Reserve Bank of India to provide enabling support facility for collection and remittance of payment or by an individual Buyer during any time period, and reserves the right to refuse to process Transactions exceeding such limit.
  2. Company reserves the right to refuse to process Transactions by Buyers with a prior history of questionable charges including without limitation breach of any agreements by Buyer with Company or breach/violation of any law or any charges imposed by Issuing Bank or breach of any policy.
  3. Company may do such checks as it deems fit before approving the receipt of/Buyers commitment to pay (for Cash On Delivery transactions) Transaction Price from the Buyer for security or other reasons at the discretion of Company. As a result of such check, if Company is not satisfied with the creditability of the Buyer or genuineness of the Transaction / Transaction Price, it will have the right to reject the receipt of / Buyers commitment to pay Transaction Price.
  4. All Valid Credit / Debit/ Cash Card/ and other payment instruments are processed using a Credit Card payment gateway or appropriate payment system infrastructure and the same will also be governed by the terms and conditions agreed to between the Buyer and the respective Issuing Bank and payment instrument issuing company.
  5. All Online Bank Transfers from Valid Bank Accounts are processed using the gateway provided by the respective Issuing Bank which supports Payment Facility to provide these services to the Users. All such Online Bank Transfers on Payment Facility are also governed by the terms and conditions agreed to between Buyer and the respective Issuing Bank.

International Dialing:

The Site may be accessed from other countries. The Site may contain products or references to products that are not available outside of India. Any such references do not imply that such products will be made available outside India. If you access and use the Site or Services outside India you are responsible for complying with your local laws and regulations.

Dispute Resolution:

Transactions are conducted smoothly on the Company. However, there may be some cases where both the customers and Company may face issues. We have a Dispute Resolution process in order to resolve.

A dispute is defined as a disagreement between a customer and a Company in connection with a transaction on the Website.

The customer can write to support@Decokrafts.com, in order to raise a complaint/dispute. Disputes can be raised at a particular transaction level.

Following are the possible examples of potential disputes:

  • Wrong item received
  • Item not as described
  • Damaged or Seal broken on Product
  • Part/Accessory missing
  • Item not Compatible
  • Company Description/Specification Wrong
  • Defective (Functional issues)

In case the Company rejects the return request of the Buyer, and Buyer raises a dispute, the Company will try to resolve the dispute between both the parties. If the dispute is resolved in favor of the customer, a refund is provided once the product is returned to the Company. If the dispute is settled in favor of the Company, the customer is not entitled to any refund.

Customer Oriented Program:

In case of a dispute where the Company is unable to provide a refund or a replacement, Company will actively work towards reaching a resolution.

The customer can write to info@decokrafts.com if the issue with the Company is not resolved. Company`s Customer Support team will look into the case to check for possible fraud. Only after verifying these facts, a dispute can be registered.

Customer Eligibility and Restrictions

  • Only the customers who have purchased the product on Company are eligible for the Customer Oriented Program.
  • Customer can file a dispute within 15 days from the date of delivery of the product
  • Any damage or loss to the product after delivery will not be covered under this program and will completely be the customer`s responsibility. Customers should refuse to accept delivery if the item is damaged.
  • Fraudulent charges and claims are not covered under replacement/return policies.
  • Blacklisted and Blocked customers are not covered by the replacement/return policies.
  • Raising disputes against Company does not automatically entitle the customer to a refund or replacement for the product purchased. Company shall verify the disputes so raised and may process only such claims that are valid and genuine.
  • Company shall at no point be responsible for any direct or indirect losses, expenses, costs of any nature whatsoever that may be incurred by any customer.
  • Claims of the nature of customer reproach (i.e. instances where products are bought by the customer by mistake or where the customer chooses to change his/her mind with regard to the product purchased) will not be entertained through this program.
  • Company reserves its right to initiate civil and/or criminal proceedings against a User who files an invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, Company may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such User and/or disqualify that user and any related users from availing protection through this program.
  • Decisions made by Company under the replacement/return policies shall be final and binding on its Users.
  • Company reserves the right to modify/discontinue replacement/return policies. Without any prior notice period to its Users.
  • Through this program, Company shall not entertain claims of customers who have incurred a loss due to delayed shipment or delivery of the item by the Company.
  • Disputes via Chargeback

whenever a chargeback (CB) comes from a payment gateway/bank, the following situations may arise:

  1. Item has not received CB - Buyer hasn`t received the item. Refund will be created in accordance with the dispute policies
  2. Unauthorized CB - Buyer hasn`t made this particular transaction. Refund will be created in accordance with the dispute policies. Company expressly agrees that issuing the correct and complete invoice is the sole and primary responsibility of the Company. Furthermore, the Company shall ensure that invoices state "Powered by Company" and failing to do so Company will be liable for chargeback (as applicable).
  3. Item not as described - meaning the item is not what Buyer expected. The dispute will be decided in accordance with the dispute policies.

Communication through Mail:

Applicable laws require that some of the information or communications we send to you should be in writing. When using Our Website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on Our Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

All notices given by you to us must be given to Decokrafts at info@decokrafts.com . We may give notice to you at either the email or postal address you provide to us when placing an order.

Contact Information:

Please send queries or complaints to info@decokrafts.com